@Replies and direct messages
We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.
If you would like to give feedback about a Metlink service, we are happy to receive this through Twitter. We need you to provide us with sufficient information, for example: time, direction of service, bus route/train line, bus number and description of incident. With character limitations, sometimes this can be hard, so you can always email us at firstname.lastname@example.org or use our online feedback form. All feedback will be logged and fed through to the appropriate person/operator. If you require a response, please email your complaint and state that you’d like a response, as we may not be able to provide feedback via Twitter.
If you follow us on Twitter, we will not automatically follow you back. This will allow us to keep our Twitter stream relevant to public transport information (in the case of our Metlink Twitter) and GWRC related activities for our other Twitter stream(s), and help you identify other Twitter users you may want to follow.
Etiquette and abuse
When contacting us via Twitter, remember that there are real people monitoring our channel, reading your tweets and responding to you directly. Please try to be respectful and patient as we try to answer your queries, especially during service disruptions, as we may be trying to deal with a large volume of queries and a fast-changing scenario.
GWRC reserves the right to block, mute and/or report without notice any Twitter accounts that abuse, harass, defame or otherwise disrespect employees of GWRC.
Content on General GWRC Twitter Account
If you follow us, you can expect tweets covering some of the following:
- Civil defence alerts
- Customer service reminders
- Invitations to have your say
- News and events
- Updated digital content
- Metlink and/or public transport
- Job vacancies
We generally update and monitor our Twitter account during office hours, Monday to Friday.
If you are requesting a service on Twitter we might ask you to contact us via phone or email. This will help us to respond to your request effectively. If you require an immediate response, please call us on 0800 496 734.