Your privacy is important to Wellington Regional Council, which operates under the name “Greater Wellington Regional Council” (‘GWRC’, ‘we’, ‘our’ and ‘us’).
This Privacy Statement governs our collection, use and disclosure of your personal information through your use of all of our websites, mobile applications and other online mediums and digital platforms (the ‘GWRC Platforms’).
This Privacy Statement has been prepared in accordance with our obligations and your rights set out in the Privacy Act 1993 (‘Privacy Act’). We may change this Privacy Statement from time to time.
What does this privacy statement include?
This Privacy Statement is made up of:
The specific provisions should be read as a whole with the general provisions applying across GWRC.
The personal information we collect may include your name, date of birth, addresses, email address, telephone numbers, gender, and information on your use of our services or facilities. We may also collect other information provided by you or about you in connection with your use of our services or facilities or the GWRC Platforms or through your communications with us.
We may collect personal information about you as set out below:
The personal information that we collect from you, or someone authorised by you to act on your behalf, may be used for any of the following purposes:
By providing us with your electronic contact details (including mobile number and email address) you agree that we and our agents may send you electronic messages for any of the purposes set out in this Privacy Statement or otherwise disclosed to you.
You may provide information to be published or displayed (‘posted’) on public areas of the GWRC Platforms, or transmitted to other users of the GWRC Platforms or third parties (collectively ‘User Contributions’). If you use any discussion or other posting forum feature on the GWRC Platforms, please be aware that any information (including personally identifiable information) you submit there can be viewed and used by other GWRC Platforms users. Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of those you may choose to share your User Contributions with.
We may disclose personal information about you to:
Any person, if that information is held in a public register. For example, this includes information held on the rating information database.
If you do not provide us with all of the personal information that we request, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested, process payments or deal with any requests you have submitted. You may not be able to fully utilise all of our products and services and you may not be able to register an account which is needed to gain access to certain features of the GWRC Platforms.
In some circumstances, failure to provide information when requested may be unlawful, or result in legal consequences. These circumstances and the potential consequences will be explained to you when your personal information is requested.
We take reasonable steps to ensure personal information is:
However, please be aware that no method is completely secure, and while we take reasonable measures we cannot completely promise the security of any information we collect from you.
We may retain all personal information that we collect for as long as administratively necessary, in accordance with GWRC’s information retention and disposal schedule.
The Public Records Act 2005 requires us to retain “protected records” indefinitely. In some circumstances, your personal information may be included within a protected record, including submissions you make in relation to bylaws, annual plans, and regional planning instruments.
Under the Privacy Act you have certain rights to access the personal information that we hold about you, and to request that we correct it.
In addition to online platforms that we offer for managing your personal details that we hold, you may ask us to confirm whether or not we hold any personal information about you, ask to access it and request that it be corrected.
Please contact the person detailed in the specific section below or if a more general query by emailing us at email@example.com or contacting us, at the addresses provided below.
Your rights of access to and correction of any personal information we hold about you are subject to the procedures set out in the Privacy Act.
As you navigate through and interact with the GWRC Platforms, we may use automatic data collection technologies, such as cookies, to collect certain information about your equipment, browsing actions, and patterns.
This information may be used for the other purposes set out in this Privacy Statement. Examples of the kind of information we may collect include:
The technologies we use for this automatic data collection may include log files, usage monitoring software and cookies.
If you have any queries about this Privacy Statement or personal data we have collected, please contact the person listed for Buses, Trains, Parks and Reserves or Call Centre in the sections below or if a more general query our Privacy Officer.
Email address: firstname.lastname@example.org
Postal address: Greater Wellington Regional Council
PO Box 11-646
Our GWRC Platforms include social media features (such as the Facebook ‘like’ button, ‘share’ buttons or interactive programs that run on our site). These features may collect your IP address, which pages you visit on our site, and how long for. If you're a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information. Social media features and widgets are either hosted by a third party or hosted directly on our GWRC Platform. Your interactions with these features are governed by the privacy statements and policies of the third party providing it and to the maximum extent permitted by law we accept no responsibility for the actions of those third parties.
We may provide an application programming interface (‘API’) to enable third party applications to interface with our GWRC Platforms. Some applications enable you to interact with us through the API in a way that requires you to log in. To do this, most of these applications will direct you through a process where you are able to let the application connect to your account.
If you allow an application to connect to your account on our GWRC Platforms, including if you set up your account on our GWRC Platform using an API with a third party social media platform, that application will be able to access information that you can see when you are logged in to our GWRC Platforms. You should only allow applications you trust to access your account on our GWRC Platforms.
If you set up your account on our GWRC Platforms using an API with a third party social media platform, you also consent to us obtaining and using your information from such platform.
If you are using one of our mobile applications, you acknowledge and accept that we can:
We will collect personal information provided by you if you participate in our promotions and competitions. We collect this information in order to conduct the promotion or competition. We may disclose this information to third parties such as agents, contractors, service providers and prize suppliers to conduct the promotion or competition. We may also use and disclose this information as set out in this Privacy Statement. Entry is conditional on providing this information. If the information is not fully supplied the entry may be void.
If you provide us with the names and contact details of any other people that you would like to have participate in our contests or promotions, we will also collect this information. You promise that you have their permission to provide us with this information and for us to use it for this purpose.
Camera surveillance generally operates on the buses and at number of bus stops. For detailed information about the location and purposes of cameras refer to: Camera Surveillance
In relation to Metlink services and Snapper Services Limited (‘Snapper’):
For access and correction requests or for other queries in relation to personal information regarding buses please contact email@example.com
GWRC has a separate Privacy Statement for the process of obtaining a tertiary concession for bus services.
Camera surveillance generally operates on the trains, at the majority of Metlink rail stations and station carparks. For detailed information about the location and purposes of cameras please refer to: Camera Surveillance
For access and correction requests or for other queries in relation to personal information regarding trains please contact firstname.lastname@example.org
We may monitor and record phone calls to the GWRC 0800 number (0800 496 734), Metlink 0800 number (0800 801 700) and the main phone line at each GWRC location for quality control and/or staff training purposes and other purposes related to the purpose of your call. We will let you know at the time of the call if a call is to be monitored and recorded.
Personal information collected by our Metlink Contact Centre (including for the purposes of resolving complaints and refund queries about the Snapper Card), may include your contact data and Snapper card number. This information is required so that your complaints and refunds can be handled in an efficient and streamlined process. We may provide this information to Snapper to assist in responding to you. The Snapper card number is required to be collected in order for us and Snapper to check card transactions and directly credit back refunds if required.
For access and correction requests or for other queries in relation to personal information regarding our call centres please contact email@example.com
If you are applying for employment with us, please refer to the Application Fact Sheet for an explanation of why some of the questions on your application form are being asked. All our offers of employment are conditional on criminal background checks, verification of your entitlement to work in New Zealand, and pre-employment health checks for safety critical roles to our satisfaction.
For access and correction requests or for other queries in relation to personal information regarding employment please contact firstname.lastname@example.org
If you or your child participate in or deliver the Cycle Skills Programme and you have provided consent we may take photos of you/your child during the event.
Any photos may be used by GWRC for training, promotional or educational materials, including but not limited to inclusion in or on:
All photos taken remain the property of GWRC.
For access and correction requests or for other queries in relation to personal information regarding the Cycle Skills Programme please contact: email@example.com