Response to LGOIMA request 2023-013 23 February 2023Search in document library
Request for information:
"If possible, I'd like you to advise the total complaint numbers to Metlink/ GWRC about the bus system from the past three years, sorted by month. I'd like to know whether one month is particularly worse than others in terms of complaints, and whether or not Metlink/ GWRC has a reason for this.
In addtion, could you please advise the main issues people are complaining about? (eg. buses that didn't come on time, overcrowded buses, damage to buses, etc)"