Improved quality of public transport
Bus fleet emissions per bus per km and RLTP target (orange marker)
In 2019/20 the average emissions per bus were 11.9 g/km, illustrated by the brown line in the figure above (units on the right handside of figure). The average emissions per bus have dropped significantly compared to previous years. The bus fleet has changed significantly since 2018; 79% of the fleet are now Euro 5 or above including the ten electric vehicles.
The average emissions per bus for 2019/2020 are now below the RLTP target which is 14.8 g/km (shown by the orange marker).
Note: The indicator estimates average CO, HC, NOx and PM10 per bus per year, this emissions indicator does not include CO2. Carbon dioxide monitoring is included under the section 'Reduced harmful emissions from transport'.
The Metlink annual customer satisfaction survey asks passengers to rate overall satisfaction with the regions public transport network. This covers fleet, facilities, on-time performance and customer service.
In 2020 there was no customer survey, due to COVID-19. In 2019, the Metlink survey found that 69% of customers were generally satisfied with the public transport service, this is a 16 percentage point drop compared to 2018. The RLTP target for this outcome is to achieve at least 90% overall satisfaction with the public transport for the region.