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Total Mobility

Total Mobility

Updated 15 December 2017 10:00am

The Total Mobility scheme assists eligible people with a permanent disability or impairment to access appropriate transport to enhance their community participation. This assistance is provided in the form of subsidised door to door transport services wherever scheme transport providers operate.

Eligible customers present their Total Mobility smart card to access a 50% discount on eligible door-to-door transport, up to a maximum of $40 per trip.

For more information about Total Mobility contact Metlink or speak with your support agency. 


Total Mobility transport operators

The following transport operators provide Total Mobility services in the Wellington region. For more information about Total Mobility, see Metlink or speak with your support agency.

    Approved Transport Operator Contact number Wheelchair accessible?
    Airport & City Shuttles 04 977 7406 Y
    Driving Miss Daisy 0800 948 432 Y
    Freedom Companion Drivers 0800 956 956 Y
    Golden Oldies 04 528 2868 Y
    Hutt and City Taxis 04 5700057 Y
    Kiwi Cabs Ltd 04 389 9999 Y
    Masterton Radio Taxis 06 378 2555 N
    Paraparaumu Taxis 04 296 1111 Y
    Rideshop Cabs Masterton 06 377 4231 Y
    Wellington Combined Taxis 04 384 4444 Y
    Porirua Taxis 04 237 6099 Y

    If you are interested in providing Total Mobility services refer to our procurement policy

    Total Mobility Procurement Strategy

    Frequently asked questions about Total Mobility

    Am I eligible?

    An eligible person has an impairment that prevents them from undertaking any one or more of the following five aspects of a journey unaccompanied on a bus, train or ferry in a safe and dignified manner:

    Your impairment is the only criteria for eligibility and not issues relating to the availability of local Public Transport.

    How do I apply?

    If you are a member of a registered support agency, you should contact them directly to arrange a Total Mobility assessment. 
    Once the assessment is completed, you are deemed eligible; a Total Mobility card will be ordered and posted to you within 10 working days.

    If you are not a member of a registered support agency, see Metlink.

    What does the assessment involve?

    The assessment usually takes 20-30 minutes and will include taking a photo of you for printing onto your Total Mobility identification card. The assessment usually takes place at the support agency office or in your own home however we can also visit hospitals, rest homes etc. 

    How much is the subsidy?

    The subsidy is 50% of the fare, up to a maximum of $40. If the total fare is more than $80 the client must meet the additional cost.

    Where can I use my card?

    Not all transport operators provide Total Mobility services.  Please check at the time of booking that the transport operator is part of the Total Mobility scheme.

    Are wheelchair vans covered?

    Yes. Please let the transport operator know you require a wheelchair van and are a Total Mobility member when booking your transport.  Vehicles with wheelchair hoists may need to be booked in advance and may have limited availability during evenings and weekends.

    How do I use my new card?

    Give your card to the driver at the beginning of your journey. The driver will check your identity and calculate your fare subsidy at the end of the journey.

    Can I use my card outside the Wellington region?

    Yes. Total Mobility discounts can be claimed anywhere in New Zealand where the scheme operates. Your card can be used in the Auckland and Christchurch regions however if you are travelling to other areas you will need to make contact with us at least seven days prior to your travel and we will post you vouchers to use.

    Can my caregiver use my card?

    No, only members of the Total Mobility scheme can use the services. The caregiver may travel with the member but may not use the member’s card for their own travel.

    Can I travel with a companion?

    Yes, however as the eligible Total Mobility user you are required to remain in the vehicle for the entire duration that your companion travels.

    I have lost my Total Mobility card.

    Contact Metlink on 0800 801 700 to order a replacement card. You may be charged a replacement fee.