Total Mobility

The Total Mobility scheme provides subsidised door-to-door transport services by taxi and specialist transport operators for people who, because of a permanent disability, cannot use regular public transport services.  For example, you may not be able to get onto a bus or train without assistance or have difficulty handling money or train tickets.

To qualify for the Total Mobility scheme you will need to be assessed by a registered Greater Wellington assessor. The final decision rests with Greater Wellington.

If you are registered with the Total Mobility scheme and travel using an approved transport operator Greater Wellington will reimburse the taxi driver or specialist transport operator half the fare while you contribute the other half. Please refer to the Total Mobility conditions of use.

You can find out more about the scheme by calling Metlink 0800 801 700, or email info@metlink.org.nz

Annual customer satisfaction survey

Each year Greater Wellington surveys a random sample of 200 Total Mobility Scheme users too see how well the service is performing.

2011 survey results