Questions & answers

Q: How do I become a member of the Total Mobility scheme?

A: To qualify for the Total Mobility scheme you will need to be assessed by a registered Greater Wellington assessor. The final decision rests with Greater    Wellington. 
You can find out more information about the scheme by calling Metlink 0800 801 700, or email info@metlink.org.nz

Q: How do I use my Total Mobility photo identification card?

A: You must show your Total Mobility photo identification card to the driver every time you use a Total Mobility service.  
    The driver will check your identification at the start of the trip and calculate your share of the fare at the end of the trip. 
    Make sure you get your card back before leaving the vehicle.

Q: Can I use my Total Mobility photo identification card in any taxi?

A: No, not all transport operators provide Total Mobility services. 
     Please refer to the list of operators who provide Total Mobility services.

Q: Are wheelchair vans covered by Total Mobility?

A: Yes.

Q: Can I travel with a companion?

A: Yes.

Q: Can my caregiver do the shopping and use my Total Mobility photo identification card?

A:  No, only members of the Total Mobility scheme can use Total Mobility services.

Q: Can I use Total Mobility outside the Wellington region?

A: Yes, you will need to phone 0800 801 700 at least seven days prior to your travel for a supply of Total Mobility vouchers to use while outside the region.

Q: What if my Total Mobility photo identification card is lost or stolen?

A: You will need to phone 0800 801 700 for a new card.  You don’t need to send us a new photo but you may be charged a replacement card fee.

Q: How can I get more information?

A: Please contact the Greater Wellington Total Mobility team on 0800 801 700.