Performance measures

Our ten year Long-term Council Community Plan (LTCCP) 2009-19 outlines our targets for water supply over that period and how we propose to achieve them.  A summary of our achievements in relation to LTCCP targets is published in an annual report covering all council activities. To view these documents see Plans, publications and policies under Our Services.

A more detailed Water supply annual report is also produced annually. See our Document Library under Plans, publications and policies (under Our Services).

Quality and environmental management

We operate quality and environmental management systems to support our goal of providing high quality water in a cost effective and environmentally responsible way. These management systems are based on a process of continuous review and improvement. Both management systems have certification to international standards. Our quality and environmental policies are available to view.  To view the detail of our management systems' objectives and targets, and our progress in relation to the targets, see our Water supply annual report.