Our core values
Positive durable relationships are possible when we...
Treat others with respect
This means we:
- are positive, supportive, patient and good humoured
- are courteous, sensitive to others’ needs and prepared to listen
- value our differences
- are open and honest in our communications
- are aware of the cultural diversity of our colleagues and communities. In particular we are open to learning about the Treaty and tikanga Māori
Are consistent in our dealings with each other
This means we:
- ensure our policies are well communicated and understood
- are fair and consistent when applying policies
Are willing to be team players and contribute to others’ goals
This means we:
- want to establish positive relationships
- are honest and trust each other
- are excellent communicators
- are co-operative and prepared to compromise
- take the time to understand others’ issues, goals and workloads
- openly share information and resources and are up front when we are unable to help
- are prepared to accept constructive criticism
- are reliable
- use the skills of everyone at Greater Wellington
Innovation – trying new ways of doing things
This means we:
- are proactive and look for solutions not barriers
- are flexible and embrace change
- inspire each other
- are courageous in looking for new ways of doing things
- strive for continuous improvement
Delivering on our promises happens when we...
Focus on Quality for Life
This means we:
- think of ourselves as part of one organisation
- keep in mind the overall goals of Greater Wellington
- understand what each area does and where we can work together
- understand Greater Wellington’s position on a range of issues
Are accountable
This means we:
- act in the interests of our ratepayers and are careful with resources
- ensure our work is high quality
- recognise and appreciate excellence
- have opportunities for input but recognise that others have the right to make decisions and, once made, we back those decisions
- are professional and take pride in our work
- take responsibility for mistakes and learn from the experience
- are willing to ask for help and advice when we need it
Strive for excellent customer service
This means we:
- are approachable and accessible to internal and external customers
- are realistic in what we promise and we deliver on those promises
- listen and take the time to understand issues/concerns
- provide answers and strive to ensure the customer gets the information they need. This means making sure we make links within Greater Wellington and to other agencies where appropriate
Lead by example
This means we:
- behave in ways that are consistent with the overall goals of Greater Wellington
- are environmentally aware and aim to inspire others